1. Which are the services offered by the company?
Does the company provide 24/7 service access and, can, at any point in time can help you fix your car, arrange for free pick-up and drop?Does it live up to its promise of 100% transparency on the products and parts they use? A service provider that offers all the above, and does not cheat customers with any kind of false promises, while offering ease of payment, quick support, is the one you should be looking for. After-all, its services will help maximizing the lifespan value of your car.It is also preferable that the car service provider believes in innovation and constantly updates itself with new technology.
2. Does it have a loyal customer history?
Customer reviews and ratings given by the consumer care often a valuable and trustworthy source of information and should play a role in your decision-making process.Also, it is advisable to keep an eye out for other reports or statistics of the company, in understanding and identifying the scope and value of its services.Today, most people feel it is okay to pay a premium over and above the usual price, as long as they get quality services worth their money.But it is important to also get the appropriate advice on such add-on services, which truly add value to your vehicle, and not just bill you extra for the sake of it. It is strongly recommended that you choose solid, reputable companies that can provide a ready explanation of their billing figures rather than just go for a company that charges high prices for its services. Remember, costlier does not necessarily mean better.
3. If the company has specialisation in the field?
It is important to find out whether the company has certification/s in the fields of service they provide their consumers with. These are often a safe way to establish the company’s credentials and whether or not, it is capable of delivering on its promise.
4. Do they provide original company parts replacement?
In today’s world, it is very easy to fool the people with the duplicate parts and equipment, so be very careful of the parts that will be installed in your car. Make sure the parts used are authorised, in the terms of warranty &guarantee, the authenticity of the company manufacturing them, being a part of the service process, among other things. Remember, you may not be an expert, but your involvement will ensure you get what you pay for., and the final decision rests with you.
5. Is the customer service centre consumer friendly and have trained workers?
You should never be left in the dark about the process and the conversations around it. It is your absolute right to understand the nature of service undertaken and the service company that breaks it down for you in easy terms, instead of confusing you with jargon, is the ideal choice. Also, a company’s staff and personnel are more often than not a reflection of how the organisation functions. So it would be wise to choose a service provider, whose personnel are trained and consumer-friendly.
6. How to tackle the confusion of competition in the market and which one to trust the most?
The competition in the car service market often makes it difficult for you to select one company over the other. The lack of knowledge in the technology being used for car servicing shouldn’t be a reason for you to be fooled by the car service company. It is advised that you make appropriate enquiries about the process and the products used for the service, rather than paying off the bills blindly.
Before finalising your service provider, always ask yourself these basic questions listed here.